Delivery & Returns
At Kiara Rose, we’re committed to providing you with a seamless shopping experience. Below are the details of our delivery options and Returns Policy.
Delivery Options
UK Standard Delivery
- Cost: £3.99 (2-4 business days)
- Free Delivery: Available on orders over £100
International Delivery
- Europe: £14.99 (2-11 business days)
- Rest of World: £19.99 (3-17 business days)
Customs & Import Duties:
For international orders, customs or import duties and taxes may be applied once the shipment reaches your destination outside the UK. These charges are the responsibility of the customer and are not covered or reimbursed by Kiara Rose. We recommend checking your country’s import regulations for any potential additional costs prior to placing your order.
Returns & Exchanges
We hope you love your Kiara Rose jewellery, but if you are not completely satisfied, we offer a flexible Returns and Exchange policy.
How to Return or Exchange
- Items can be returned within 30 days from the date of delivery.
- Email support@kiararose.com with order number and return details.
- Once approved, you'll get instructions on how to return your item(s).
- For exchanges, the quickest way to proceed is to request a return for your original item and place a new order for the desired item.
Important Information
- Items must be returned in their original condition and packaging.
- Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item(s).
- For hygiene reasons, we are unable to accept returns or exchanges on earrings unless faulty.
- Non-Refundable Charges: Original shipping fees, customs duties, and taxes are non-refundable.
- Return Costs: Customers are responsible for the postage costs of returning items.
Should you have any questions about your delivery or return, please don’t hesitate to reach out to our team at support@kiararose.com.
Thank you for shopping with Kiara Rose!